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Refund & Cancellation Policy

Last updated: 21 October 2026 · Applies to all paid plans

The short version. Try us free first — the Free plan is permanent and needs no card. If you do subscribe and change your mind, tell us within 14 days and we refund the current period in full. You can cancel any time and keep access until the period ends.

1. Who handles your payment

Our order process is conducted by our online reseller Paddle.com Market Ltd (and its affiliates, together “Paddle”). Paddle is the Merchant of Record for all orders. That means Paddle is the seller of record for your subscription, handles the payment, issues your invoice and receipt, and is responsible for customer service for billing questions.

Paddle’s own terms also apply to the transaction and are presented to you at checkout. Where Paddle’s Buyer Terms and this policy differ on a point of consumer law, the consumer-law right that applies in your country always prevails.

2. Try before you buy

The Free plan gives one workspace, five users and the complete assign → review → approve workflow, permanently, with no card required. We recommend running real work through it before paying for anything.

3. Cancelling a subscription

Cancel at any time from Settings → Billing, or by emailing [email protected].
Cancellation stops future renewals. You keep full access until the end of the period you have already paid for.
No cancellation fee, no notice period, no phone call required.
When the paid period ends, the workspace reverts to the Free plan. Nothing is deleted — you simply drop to Free limits, which may require archiving extra companies or reducing seats to continue adding data.

4. Refunds

Within 14 daysFull refund of the current billing period, no questions asked. Just email us with your order number.

After 14 daysPartial refunds are considered case by case — for example if you were billed twice, or a renewal charged after a cancellation you requested.

Annual plansRefunded pro-rata for unused whole months if cancelled within 30 days of purchase.

Service failureIf we materially fail to deliver the service, we refund the affected period in full.

Approved refunds go back to the original payment method through Paddle. Card refunds usually settle within 5–10 business days; banks occasionally take longer.

5. What is not refundable

Periods where the workspace was actively used and the request arrives more than 14 days after the charge.
Seats that were purchased and used for more than a full billing period.
Charges the customer expressly approved as a renewal reminder before the renewal date.

We do not withhold refunds because of a disputed amount alone. If you think a charge is wrong, email us first — it is almost always faster than a card dispute.

6. Price changes

We will give at least 30 days’ notice by email before changing the price of a plan you are on. Price changes never apply to a period you have already paid for, and annual contracts hold their price until the contract term ends.

7. Failed payments

If a renewal payment fails, Paddle retries over several days. We will email you. Your data is never deleted for a failed payment — the workspace drops to Free limits only after the retry window closes without a successful charge.

8. Chargebacks

Please contact us before raising a chargeback. Paddle handles disputes on our behalf, and reaching us first almost always resolves the issue in hours rather than weeks.

9. Statutory rights

If you are a consumer in the EU, UK, or another jurisdiction with statutory withdrawal rights, those rights are unaffected by this policy. Because TeamControlSheet is a digital service supplied immediately, you may be asked to acknowledge at checkout that the withdrawal period does not apply once the service has been fully performed — but our own 14-day policy above is more generous than that minimum, and we honour it regardless.

10. How to reach us

For a refund, cancellation or billing question: [email protected]. Please include your Paddle order number or the email address you subscribed with. We aim to reply within one business day.